Payments
We value our suppliers and know being paid in a timely manner is crucial to positive, long-lasting relationships.
Paying Our Suppliers
Our suppliers play an important role in helping us meet the needs of millions of people and pets who rely on our products and services. We now have standardized payment terms to simplify our invoice payment process. There are steps that you, as a Mars supplier, can take to ensure that our purchasing process is effective, and payments can be made on time.
Purchase Order
In most of our markets, we operate a No PO-No Buy policy, which means that goods and services should not be provided without having a valid Mars Purchase Order. When invoicing for goods and services, suppliers must quote a valid Purchase Order number on the invoice in order to receive payment. If you have not received a Purchase Order, contact the person in Mars that has requested your services. Make sure you have a Purchase Order before you provide goods or services to Mars.
To help the billing process run smoothly, please check that the Purchase Order details are correct. If anything is not correct on your Purchase Order, contact the person in Mars that has requested your services.
After the goods or services have been provided, you can submit your invoice. Please check that all the details on your invoice are an exact match to what’s on your Purchase Order and what you have shipped or provided including:
To summarise:
Please do not provide goods and services before you have a Purchase Order
Check the PO details are correct
Make sure you reference your Purchase Order number on your invoice
Ensure that the details on the invoice match your Purchase Order
To help the billing process run smoothly, please check that the Purchase Order details are correct. If anything is not correct on your Purchase Order, contact the person in Mars that has requested your services.
After the goods or services have been provided, you can submit your invoice. Please check that all the details on your invoice are an exact match to what’s on your Purchase Order and what you have shipped or provided including:
- Purchase Order Number
- Mars entity
- Line Items
- Quantities
- Unit of Measure
- Price
To summarise:
Check the PO details are correct
Make sure you reference your Purchase Order number on your invoice
Ensure that the details on the invoice match your Purchase Order
Invoices
Our preferred invoicing method is e-invoicing. Full details of the country specific invoicing requirements can be found at How to invoice | Mars Supplier Gateway.
Payment Terms
In August 2022, we updated our payment terms policy to reflect established industry standards. This means that for the majority of large companies, we will pay our suppliers within 120 days of receiving a valid invoice.
For small businesses we offer 30-day payment terms and for medium sized businesses we offer 60-day payment terms. For more information, please see Enterprise Size Registration for Mars Suppliers.
The change in payment terms will be implemented except where applicable law requires different payment terms. When and where these exceptions occur, we will modify our payment terms to ensure compliance.
In most of our markets, Mars payment terms are calculated from the date the invoice is received.
For small businesses we offer 30-day payment terms and for medium sized businesses we offer 60-day payment terms. For more information, please see Enterprise Size Registration for Mars Suppliers.
The change in payment terms will be implemented except where applicable law requires different payment terms. When and where these exceptions occur, we will modify our payment terms to ensure compliance.
In most of our markets, Mars payment terms are calculated from the date the invoice is received.
Mars operates payment schedules and will pay approved invoices that are due up to the day that the payment is processed.
If the payment due date falls on a holiday or weekend, payment shall be made on the following business day.
Queries and Support
If you have a query about payment of a specific invoice, use the Contact Form on our Supplier Gateway. This is the quickest and most efficient way to obtain payment information.